FAQ

Here you can find answers to my most frequently asked questions, if you cannot find the answer to your question here please feel free to contact me!


  • How long will my order take?
Domestic orders (within the UK) should reach you within 5 working days.

For US orders please allow 6-18 working days depending on the state.

For all other international orders please allow 2-6 weeks depending on your location. You can email me or DM on any social media for shipping times to specific countries. 

These estimates apply to ready-to-ship orders ONLY. If you have ordered a custom please allow an additional 7 working days for the item to be made unless otherwise discussed.


  • When does your site update?
I try to update my site bi-weekly, if not more frequently! Although please bare in mind this is a one woman show, so the day/time each week will vary. The best way to keep up to date with when new products are available is to follow my Twitter and Instagram @cyanickoi - all update info, and sneak peeks of what each update will include are posted there!


  • Do you take customs? 
Yes. However custom availability is dependant on my current work load, the best way to contact me about a custom is via email - cyanickoi@gmail.com - as my social media inboxes fill up quickly!

Please note custom orders are usually <10% more expensive than the ready-to-ship orders listed on the site.


  • I love your work! Unfortunately I can't purchase anything right now, is there another way I can support you?
Of course! Thankyou so much. Just by being here and reading this you are supporting me :) I would love to connect with you through social media - @cyanickoi on instagram & twitter - where you can share my work with your friends! This might seem small to you, but it really does help get my name and art out there so I appreciate this more than you know!


  • How should I take care of my item?
The resin I use is heat and UV resistant to prevent yellowing and ensure longevity. To prolong the life of your item/s, please ensure you: do not sleep or shower in any items of jewellery, hand wash any items which require cleaning, store out of direct sunlight or heat, avoid situations which could cause extreme pressure to be applied to the resin.